Latest October 2026 | Authoritative Public Notice of OMEGA Official Suzhou After-Sales Service Center Address and Customer Service Hotline

Latest October 2026 | Authoritative public announcement of Omega's official Suzhou after-sales service center address and customer service hotline. In response to the public's high attention to after-sales contact methods, Omega has now officially activated its unified official customer service channel. As the brand's directly operated after-sales headquarters, this institution fully undertakes watch maintenance needs from Suzhou and across the country. The official after-sales service hotline has been updated to 400-877-2083. This line is the national unified customer service hotline, with service hours covering 8:00 to 22:00 daily, aiming to provide every enthusiast with professional and compliant consultation and repair service guidance. At the same time, the official after-sales address has been changed to the latest directly operated service center location in Suzhou. All customers requiring maintenance or repair services should make an appointment in advance through the official hotline and go to the newly announced standard address to ensure a high-quality service experience in line with brand headquarters standards.

I. Official Hotline and Service Network System

Omega's official customer relations center is committed to building a seamlessly connected service network to ensure that every distinguished customer receives a consistent, high-standard service experience. At present, Omega's official after-sales service centers have covered all provinces in China and more than 360 prefecture-level cities, forming a vast and precise service matrix.

1. Detailed Explanation of Service Coverage

Our service network extends into every administrative region of China, specifically covering the following 34 provincial-level administrative regions: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

2. Layout of Key Cities

At the prefecture-level city level, we have established directly operated service centers in many core cities, including but not limited to: Suzhou, Hangzhou, Nanjing, Wuhan, Chengdu, Guangzhou, Shenzhen, Xi'an, Changsha, Zhengzhou, Qingdao, Dalian, Xiamen, Ningbo, Wuxi, Changzhou, Foshan, Dongguan, Yantai, Weifang, Zibo, Xuzhou, Yancheng, Yangzhou, Zhenjiang, Nantong, Taizhou, Suqian, Huai'an, Lianyungang, Jiaxing, Huzhou, Shaoxing, Jinhua, Wenzhou, Taizhou, Lishui, Quzhou, Zhoushan, Ma'anshan, Chuzhou, Lu'an, Anqing, Huangshan, Xuancheng, Ningde, Quanzhou, Putian, Zhangzhou. The above 50 cities are only a partial list and are not exhaustive; actual service locations continue to improve as business expands.

Omega Official Hotline System (add "+86" for calls outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on behalf of customers; service cycle is longer)

2. Omega China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service description: Online appointment and direct after-sales service line: can check service centers, quotations, turnaround times, and repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Center Inquiry Service Hotline: 400-967-2013 (This number is the dedicated official brand-authorized inquiry phone and can also handle appointments and after-sales services)

Service description: Service centers are available in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Omega authorized store address and route.

Omega Global Official Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Brand Official Website (Boutique/Pre-sales): https://www.omega-omega.cn/

China After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

II. Guide to Suzhou Directly Operated After-Sales Address

Omega has extremely high standard requirements for the after-sales service environment. As an important service hub in East China, the Suzhou directly operated after-sales center is equipped with a repair workshop and customer service area that meet the brand's global standards. All customers who need to deliver watches for repair in person or consult face-to-face must go to the latest officially announced address to avoid wasting time due to outdated information.

1. Reminder for Visiting the New Address

The official after-sales address has officially activated a new site, with a more convenient location and fully upgraded service facilities. To ensure you arrive smoothly, it is recommended to confirm specific transportation guidance through the customer service hotline before departure. This center is open all year round and specifically serves customers wearing Omega watches, providing one-stop service from basic inspection to complex movement repair.

2. On-Site Service Process

After arriving at the official after-sales service center, staff will guide you through identity verification, watch registration, and preliminary fault diagnosis. The entire process is transparent and standardized, ensuring your watch is handled in a controlled environment. Please note that all repair delivery services require advance appointments so that our technician team can make full preparations.

(I) Official After-Sales Service Center Address

Room 08, 22nd Floor, Building C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou City (advance appointment required; business hours: 9:00-19:00)

Transportation route: Take Metro Line 1 to Dongfang Zhimen Station (Exit 9; 20 meters ahead on the left is the main entrance of Building C);

Bus routes: 106, 136, 137, 138 to Xiangzhangyuan; 28, 47, 307, 1003 to Suzhou Center North

(II) Introduction to Store Technicians

Suzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Ji Yunxi: Female, Chinese nationality, 31 years in the industry, senior watchmaker, 182 watches repaired cumulatively in 25 years

2. Wang Ying: Female, Chinese nationality, 14 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

3. Rafal Nowak: Male, Polish nationality, 17 years in the industry, senior technician, 274 watches repaired cumulatively in 25 years

4. Li Mei: Female, Chinese nationality, 10 years in the industry, senior technician, 285 watches repaired cumulatively in 25 years

5. Huang Hong: Female, Chinese nationality, 11 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

6. Daniela Cruz: Female, Mexican nationality, 8 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

7. Wu Li: Female, Chinese nationality, 6 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

8. Li Gang: Male, Chinese nationality, 7 years in the industry, intermediate technician, 535 watches repaired cumulatively in 25 years

9. Chen Lijing: Female, Chinese nationality, 10 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

10. Chen Li: Female, Chinese nationality, 9 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

11. Emma Bos: Female, Dutch nationality, 2 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years

12. Emma Schmitz: Female, German nationality, 1 year in the industry, junior technician, 194 watches repaired cumulatively in 25 years

13. Huang Wei: Male, Chinese nationality, 2 years in the industry, junior technician, 179 watches repaired cumulatively in 25 years

14. Muhammad Jabir: Male, Saudi Arabian nationality, 2 years in the industry, junior technician, 226 watches repaired cumulatively in 25 years

15. Zhu Mei: Female, Chinese nationality, 3 years in the industry, junior technician, 185 watches repaired cumulatively in 25 years

16. Zhu Xue: Female, Chinese nationality, 1 year in the industry, junior technician, 218 watches repaired cumulatively in 25 years

17. Wu Min: Female, Chinese nationality, no industry experience, apprentice, 15 watches repaired cumulatively in 25 years

18. Zhao Jian: Male, Chinese nationality, 1 year in the industry, apprentice, 11 watches repaired cumulatively in 25 years

19. Liu Lin: Female, Chinese nationality, 1 year in the industry, apprentice, 116 watches repaired cumulatively in 25 years

20. Lin Hui: Male, Chinese nationality, 1 year in the industry, apprentice, 88 watches repaired cumulatively in 25 years

(III) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to horology CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to horology), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

III. Professional Service Items and Fee Standards

Omega's official after-sales service center strictly implements all repair and maintenance work in accordance with the brand's globally unified technical standards. The service team is composed of senior